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At Hudson Hospital & Clinics, we believe in the power of a truly supportive culture of excellence that influences how we work together and care for our community. For patients, families, the result is a remarkably nurturing environment.
Our statements of focus and values articulate the thought process behind our extra efforts to make your experience Hudson Hospital & Clinics what you’ve always wanted in health care and customer service.
Our Mission
A simple statement reflects our commitment to our friends and neighbors throughout West Central Wisconsin: Caring for the health of our community.
Our Vision
All staff and volunteers at Hudson Hospital & Clinics share a common vision: To be recognized for providing exceptional care in a healing environment.
View the Celebrating our Journey: 2011 Accomplishments Report.
Our Focus
With every encounter - among patients, staff, volunteers, families and visitors - we focus on four Dimensions of care:
- People - Live the HealthPartners values
- Health - Be the best at improving health
- Experience - Deliver an exceptional experience that customers want and deserve
and at an affordable cost
- Stewardship - Deliver greater value, growth and financial results
Our Values:
Passion
We are deeply committed to the work we do and the people we serve.
Above all else, we are mission driven. It is our belief in mission and community that make us passionate and energetic about providing the best care and service. We take initiative and go beyond what is expected. We do what we do because it makes a difference in the lives of the patients and members we serve. Regardless of whether we work directly with patients and members or support others in doing so, it is the soul of the work that drives us. It is the mission that brings us together and makes us strive to do our best each day.
Integrity
We are open and honest in all of our actions.
We are trustworthy and ethical. We believe honest and integrity are essential to our success. We see this as the responsibility of each of us, and we use our ethics to guide both big and small decisions that each and every one of us make throughout the day. We all play a role. We are accountable and create an environment in which we raise issues knowing it is safe to do so. We acknowledge and learn from mistakes.
Teamwork
We work together to achieve excellent results.
We are focused on team-based care and service because we know it provides the best outcomes for patients and members. We seek to provide perfect care and service. To that end, we see problems as something to take responsibility for and solve. We seek new ideas. We work in teams toward common goals. Honest and constructive input is not only sought but also expected. We value the contributions that each team member makes regardless of level or title.
Respect
We respect all and embrace and value diversity.
We recruit and retain a diverse staff. We create a safe and welcoming environment in which employees are trusted and respected for the contributions they make to the organization and our mission. We create an environment in which one can raise and discuss difficult issues - an environment that is tolerant of different ideas. We always treat our members and patients with respect. We use two-way communication and seek first to understand. We are committed to serving. We believe in a work/life balance and pay attention to the whole person.
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