Ways to Give Feedback
We value your feedback, and just as your care can be individualized, so are your options for providing us with feedback.
Hudson Hospital & Clinic is committed to meeting and, preferably, exceeding your expectations. Positive and negative feedback on your impressions of the facility and experiences of care, service and staff are very important and encouraged. Compliments on exceptional service help us recognize and reward staff. Suggestions and complaints provide foundation and remedy for improving your care, and the care of patients who follow you. All feedback is made in confidence and is not recorded in your clinical file. We encourage you to talk with your caregiver and/or the manager of the area in which you are receiving care.
Here are several ways to provide feedback:
Talk with Your Caregiver
Talk to the Manager of the Area in which You are Receiving Care
Call our Comment Line: (715) 531-6020
Comment cards are distributed with patient admitting materials. Comment cards and boxes can also be found throughout the hospital. Comments can be dropped in boxes, left at the main information desk or returned via mail.
Letter by Mail
Hudson Hospital & Clinic
Customer Service Representative
405 Stageline Road
Hudson, WI 54016
Letter by Email
If your feedback is related to care provide at the Hudson Physicians Clinic, a separate business partner, please contact this email:
Satisfaction Survey by Mail
Hudson Hospital & Clinic also mails a customer satisfaction survey to all inpatients of the hospital, as well as randomly selected patients who received outpatient services.
If your concern has not been resolved, other resources to contact include:
The Joint Commission
The hospital is accredited through The Joint Commission to help ensure quality and safety. If you have a patient quality or safety concern, you may contact The Joint Commission for help in seeking resolution to your concern. The address is:
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone (800) 994-6610
Wisconsin Department of Health and Family Services
You may contact the Wisconsin Department of Health and Family Services at any time, regardless of whether a complaint process has first been used at Hudson Hospital & Clinic. The address is:
Wisconsin Department of Health Services
1 West Wilson Street
Madison, WI 53701
Phone: (800) 642-6552