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We value your feedback, and just as your care can be individualized, so are your options for providing us with feedback.
Hudson Hospital & Clinics is committed to meeting and, preferably, exceeding your expectations. Positive and negative feedback on your impressions of the facility and experiences of care, service and staff are very important and encouraged.
Compliments on exceptional service help us recognize and reward staff. Suggestions and complaints provide foundation and remedy for improving your care, and the care of patients who follow you.
All feedback is made in confidence and is not recorded in your clinical file. Here are several ways to provide feedback:
Talk with Your Caregiver
We hope you feel comfortable enough to talk directly with your caregiver. Explain your concern and how you'd like to resolve the issue. Be specific and make your position clear and try to understnad the other person's point of view. By working together, we can hopefully bring prompt resolution and satisfaction.
Talk to the Manager of the Area in which You are Receiving Care
You may be more comfortable speaking directly with the manager or supervisor if you'd prefer not to speak with the person involved. Ask any staff member to speak to the manager of the department or dial "0" on the hospital telephone. Depending upon the time of day, you may also be connected to a charge nurse to share your concern.
Comment Line
If you are more comfortable giving us anonymous feedback, or find it more convenient to just leave a message, call the Comment Line voicemail at (715) 531-6020. If you request follow-up, be sure to leave your contact information and a customer service representative will contact you.
Comment Card
Comment cards are distributed with patient admitting materials. Comment cards and boxes can also be found throughout the hospital. Comments can be dropped in boxes, left at the main information desk or returned via mail.
Letter by Mail
Address letters to: Hudson Hospital & Clinics
Customer Service Representative
405 Stageline Road
Hudson, WI 54016
Satisfaction Survey by Mail
Hudson Hospital & Clinics also mails a customer satisfaction survey to all inpatients of the hospital, as well as randomly selected patients who received outpatient services.
If your concern has not been resolved, other resources to contact include:
The Joint Commission
The hospital is accredited through The Joint Commission to help ensure quality and safety. If you have a patient quality or safety concern, you may contact The Joint Commission for help in seeking resolution to your concern. The address is:
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone (800) 994-6610
Wisconsin Department of Health and Family Services
You may contact the Wisconsin Department of Health and Family Services at any time, regardless of whether a complaint process has first been used at Hudson Hospital & Clinics. The address is:
Wisconsin Department of Health and Family Services
Division of Quality Assurance
P.O. Box 2969
Madison, WI 53701-2969 Phone: (608) 266-0224
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