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Best Possible Attention
As part of our Transitioning Care at the Bedside (TCAB) initiative, staff have initiated “quiet time,” a 60-minute block of time three times each day dedicated to patient rest and minimal disruption. During the time, patient disruptions are significantly reduced and restful activities are initiated such as dimming lights, closing room doors, speaking softly and offering warm blankets.
Staff have also initiated hourly rounding by nursing staff. On any typical day, nurses and care staff are at the bedside many times within an hour attending to needs of patients. Yet, to go above and beyond, nursing implemented hourly rounding to ensure patients get the best possible attention. This means that an extra visit each hour is made to proactively check in on the clinical and comfort needs of the patient.
See How We Compare
We believe in public reporting of performance measures, so you can be an informed healthcare consumer. Our quality reports can be found on the following sites: - Hospital Compare – Department of Health and Human Services database on hospital quality information.
- Quality Check – The Joint Commission’s database on hospital quality.
- Wisconsin Health Reports – Access to information about quality, safety, service and price provided by Wisconsin’s medical clinics and hospitals.
The Centers for Medicare & Medicaid Services (CMS) has several efforts in progress to provide hospital quality information to consumers. One of these is the Hospital Consumer Assessment of Healthcare Providers and Systems, better known as HCAHPS. The purpose of HCAHPS is to uniformly measure and publicly report patients’ perspectives on their inpatient care.
Our surveys are administered by Press Ganey, the country's largest hospital database of patient satisfaction survey data. You can see how we are doing at Hospital Compare.
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey measures how satisfied maternity, medical, and surgical inpatients are with their experience in a variety of important categories. During 2008, our hospital compared significantly better than the national and Wisconsin statewide average in all but two questions.
Hudson Hospital & Clinics participates in the National HCAHPS survey on an ongoing basis. Patients consistently respond favorably to our care and services. Below are some ongoing examples:
- Percent of patients - Best Hospital Rating - 97%
- Percent of patients - Would Recommend - rating definitely/probably yes - 99%
- Percent of patients rating usually/always:
- Courtesy and Respect by Nurses – 99% - Communication about Medications – 88% - Pain Control – 96% - Communication with Doctors – 99%
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